Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive a tracking number via email.

2. Estimated Delivery Time

European Warehouse (Kaunas, Lithuania): Standard delivery: 5–10 business days

United States Warehouse (Commerce, CA): Standard delivery: 5–7 business days

Delivery times may vary slightly during peak seasons or due to carrier delays.

3. Shipping Fee

For Europe: Free shipping on orders over €60; Orders under €60, shipping fees are calculated at checkout based on destination

For United States: Free shipping on orders over $60; Orders under $60, standard shipping rates apply at checkout

4. Currently Supported Shipping Countries

Europe: We currently ship to the following European countries, listed in alphabetical order: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

North America: USA (excluding Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands)

*At this time, we are unable to ship to addresses outside of the above regions. We hope to expand our shipping coverage in the future and appreciate your understanding.

5. Do I Need to Pay Customs or Import Charges for My Order?

The Metz online store covers all customs, duties and taxes for all customers. No additional fees will be surcharged after order placement. Price displayed at checkout is final.

6. Warehouse Addresses

European Warehouse: Perkūno al. 5, LT-44221 Kaunas, Lithuania.

United States Warehouse: 5650 Grace Pl, Commerce, CA 90022, United States.