Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive a tracking number via email.

2. Estimated Delivery Time

Standard delivery: 5–10 business days

Delivery times may vary slightly during peak seasons or due to carrier delays.

3. Shipping Fee

Free shipping on orders over €60;

Orders under €60, shipping fees are calculated at checkout based on destination

4. Currently Supported Shipping Countries

We currently ship to the following European countries, listed in alphabetical order: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 

5. Do I Need to Pay Customs or Import Charges for My Order?

The Metz online store covers all customs, duties and taxes for all customers. No additional fees will be surcharged after order placement. Price displayed at checkout is final.

6. Warehouse Addresses

European Warehouse: Perkūno al. 5, LT-44221 Kaunas, Lithuania.